Author Profile — Gaurav Makani

Gaurav Makani

Gaurav Makani is an experienced banking and financial services professional with expertise in retail banking, branch operations, customer relationship management, team leadership, and financial services management. Over the years, he has worked with leading Indian banking institutions including Kotak Mahindra Bank, HDFC Bank, and Jana Small Finance Bank.

He began his banking career with Kotak Mahindra Bank in April 2007, where he served as Assistant Manager before moving on to broader managerial responsibilities in the banking sector. According to the relieving letter dated May 5, 2008, he worked with Kotak Mahindra Bank from April 02, 2007 to December 07, 2007 in the role of Assistant Manager.

Gaurav later joined HDFC Bank, where he worked from December 11, 2007 to March 23, 2016 and held the designation of Manager at the time of his exit, as confirmed in the official relieving cum experience letter issued on April 18, 2016.

He subsequently joined Jana Small Finance Bank and served there from March 28, 2016 to June 26, 2021. At the time of leaving, he was designated as Senior Manager (Grade 1G) at the Rajouri Garden Branch, according to the official service certificate dated August 03, 2021.

Areas of Expertise

• Retail Banking Operations
• Branch Management
• Team Leadership
• Customer Relationship Management
• Banking Compliance & Operations
• Financial Products & Services
• Relationship Banking
• Sales & Business Development
• Banking Process Management

Professional Experience

Kotak Mahindra Bank

Assistant Manager
April 2007 – December 2007

HDFC Bank

Manager
December 2007 – March 2016

Jana Small Finance Bank

Senior Manager
March 2016 – June 2021